COPIA
Support
Frequently asked questions
Is the app paid?
No. Copia is currently completely free; a small number of ads are shown in the app. Some sections may move to a Premium subscription in the future. People who install the app before Premium arrives and keep using it without deleting it will keep using those sections at no extra cost.
How often are prices updated?
Currency, gold, silver, crypto and stock prices are updated when you open the app and when you return to it. Prices are refreshed on our server at most every 10 minutes, so if you reopen the app within the same minute you may see the same price.
How are the percentage and Net Profit in Assets calculated?
For each asset, the weighted average of your purchase prices (average cost) is calculated and compared with today’s price. For example, if you bought 2 grams at ₺3,000 and 2 grams at ₺4,000, your average cost is ₺3,500.
Can I use different currencies at the same time?
Yes. You can choose a different currency for each asset or debt. Your main currency setting is only used as the base in the summary charts.
Where do deleted records go? Can I bring them back?
Deleted records don’t disappear right away; they move to the "Deleted" folder on the related page. From there you can restore them at any time or delete them permanently. Permanently deleted records cannot be recovered.
Why does the app sometimes ask for my PIN or Face ID again?
If you turned on the app lock in Profil → Güvenlik (Profile → Security), the app locks again every time it opens and after it has been in the background for more than 30 seconds. That way your financial information stays hidden if someone else gets hold of your phone.
How do I delete my account?
In the app, go to Profil (Profile) → Gizlilik & Güvenlik (Privacy & Security) → Hesabımı Sil (Delete My Account). See the account deletion page for details.